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Easier Returns

Is there a problem with your order?

We strive to keep bring you quality products to make caregiving easier. If for some reason the merchandise you received is defective or not as you ordered, please contact our customer service staff or call 1.855.493.9856 (toll free).

Express Returns - on orders less than $100.00

Easier Returns ButtonClick on the image to the left to access the Express Returns form.

You must include your original packing slip with the merchandise. If not available please use the Request a Return Authorization link below.

No returns can be accepted for special orders, custom products, products used for drinking or eating, hygiene, shoes, foot orthotics, books, videos, toileting products or hazardous materials.

The guidelines below must be followed in order to receive credit:

  • All returns not submitted within 30 days from invoice date are subject to a 20% restocking charge.
  • Original packing list or invoice must accompany the return.
  • Please allow 3-4 weeks to process your credit.
  • The product must be in new, resaleable, unmarked condition.
  • Credits exclude shipping and handling charges.
  • No call tag/pickup slips will be issued. It is your responsibility to return the merchandise.

Request a Return Authorization HERE

To be used when Return is over $100.00, you do not have your original packing slip available, or you have questions regarding your return.


Returns are handled through our Customer Service team toll free at 855-493-9856

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